At Look After My Bills we are committed to protecting and
respecting your privacy. We work very hard to keep your information
safe and we want our use of your data to be secure. We follow
strict procedures on how personal information is stored and used,
and we also limit who sees it to help stop any unauthorised person
getting hold of it.
sets out the basis on which we will process and use any personal
information about our website visitors that we collect from them
to understand our practices regarding your personal information and
how we will treat it. 'Website' refers to
Identity and Contact Details
We have a legal duty to protect personal information that we
collect under the General Data Protection Regulation (EU) 2016/679,
For the purposes of the GDPR, we are the 'data controller' and
are located at 9th Floor 107 Cheapside, London, United Kingdom,
Questions, concerns, comments, requests or complaints regarding
information should be addressed to [email protected],
or by contacting us on 020 3950 1166.
Personal Information We Collect from You
We may collect and use various types of personal information
about visitors to our Website. Details of this information are set
When you fill in our form to start the switching process we will
collect your email address and postcode, along with information
about your current utility usage, so that we can provide you with
the information that is of interest to you about the best
If you choose to go further and make the switch, we will require
your name, address, telephone number and bank details, along with
information relating to employment, so that the new provider can
administer the contract.
We will collect and use certain technical information about you
and your visit when you visit our Website (covered in our Cookie
We may collect certain other information that you give us, for
example, if you report a problem with our website to us.
Bases for Processing Your Data
We collect and use Website Visitors' personal information on
several bases. Across these bases your rights as a data subject are
balanced against Look After My Bills' legitimate interests in
promoting its services. The bases for processing your data are:
Your consent - you as a member or subscriber (data subject) have
consented to the processing of your personal data. This will have
been by consenting to receiving marketing information on our
website where appropriate. You can of course change or opt out of
these preference choices at any time should you wish to do so. This
can be done via email at [email protected] or by
contacting us on 020 3950 1166.
Our legitimate Interests - Look After My Bills may also process
your personal data to provide you with information about our
services and news about our service. This does not affect your
rights in any way to withdraw your consent to us sending you this
information, and this can be done via email at
[email protected] or by contacting us on 020 3950 1166.
or by clicking the unsubscribe link in our marketing
Our legal obligation - in certain circumstances when Look After
My Bills have been requested and in accordance with complying with
a legal obligation to the relevant UK authorities, then we will
process data to fulfil this obligation. This may be with the Police
or other governmental or judicial authorities as requested.
Sensitive Personal Information
We do not knowingly collect sensitive personal information.
How We Use Personal Information
We use your data to provide information you have asked for, and
to provide you with a good experience of our Website. Without this
information, we may be unable to correspond with you, including
sending you reminders of when your current tariff may expire, send
you details of the best deal, or provide you with information you
We collect and use personal information about our Website
Visitors for the following purposes:
Responding to enquiries from you, providing you with information
about switching your providers, corresponding with you and
recording any communications.
Sending you marketing materials if you have agreed to receive
these. These can be unsubscribed from at any time using links
provided in the e-mails or by contacting us via email at
[email protected] or by contacting us on 020 3950
Providing information about changes to our services.
Upholding your right to have your data erased.
We do not share website visitors' personal information
with third parties for the purposes of sending them marketing
We may disclose your personal information to third parties:
In the event that Look After My Bills or substantially all of
its assets are acquired by a third party, in which case personal
data held by it about its customers and registrations will be one
of the transferred assets.
Where We Transfer and Store Personal
The personal information that we collect from our website
visitors will not be transferred to, and stored at, destinations
outside the European Economic Area, (the "EEA") unless explicitly
stated in our partners page. Where data is transferred outside the
EEA, our partners are signed up to Privacy Shield:
Our partners used for processing your data are:
- EnergyLinx - EnergyLinx fulfil the energy industry processing
required to choose the right supplier on your behalf. Your data is
stored in the EEA.
- ActiveCampaign - We use ActiveCampaign to send you emails, both
marketing and also once you've signed to the service. Your data
with ActiveCampaign is protected by Privacy Shield.
- FreshDesk - We use FreshDesk as a way to manage our customer
queries accurately and in a timely manner. Your data is stored in
Retention of Personal Information
We will keep your personal information for limited and
appropriate periods of time only.
Your Rights in Your Personal Information
- You have certain rights in respect of the personal information
that we hold about you. Details of these rights are set out below.
To exercise any of these rights, please contact us via email at
[email protected] or by contacting us on 020 3950
- We will process all personal data in line with your rights, in
each case to the extent required by and in accordance with
applicable law only (including in accordance with any applicable
time limits and any requirements regarding fees and charges). We
will respect your personal information rights in respect of:
- Access. At your request we will confirm to you whether or not
we are processing and using personal information about you. If we
are we will provide you with a record and copy of such personal
information and/or other details to which you are entitled.
- Rectification. We will correct any inaccurate personal data and
complete any incomplete personal data (including by providing a
supplementary statement) that we hold about you.
- Prevention of processing likely to cause damage or distress. We
will respect your rights under the DPA and GDPR to require us to
cease or not to begin processing your personal information for a
specific purpose, or in a specific way, that is likely to cause you
or any third parties unwarranted damage or distress.
- Erasure. We will erase your personal information at your
request without undue delay.
- Restriction. We will restrict the processing of your personal
information in certain circumstances, if you ask us to do so.
- Data portability. We will provide you or third parties on your
behalf with a copy of any personal information that we hold about
you which you have provided to us in a structured, commonly used
and machine readable format.
- Objection (including objection to direct marketing). We will
respect your general rights to object to the processing of your
personal information in certain circumstances, including for direct
marketing purposes. We will usually inform you (before collecting
your information) if we intend to use your information for such
purposes or if we intend to disclose your information to any third
party for such purposes.
Our Website uses "cookies" and other tracking technologies which
are placed and stored on your computer hard drive or in the browser
memory, if you agree, when you visit our Websites.
We use technical information gathered in this way for site
management and security purposes and for:
Improving our Website and ensuring that content is presented
Managing our Website and ensuring that it is safe and secure
Administering our Website and for internal operations, including
troubleshooting, data analysis, testing, research, statistical and
survey purposes. (automatically collected technical information
about visits to our Website is used for these purposes).
You can find out what cookies we use and how to switch them off
by clicking here.
time. Any changes we make in the future will be posted on the
website: www.lookaftermybills.com. You should check back frequently
you feel have not been resolved by talking to us, you may also
contact the UK Information Commissioner at telephone number 0303
123 1113 or https://ico.org.uk/.