At Look After My Bills we are committed to protecting and respecting your privacy. We work very hard to keep your information safe and we want our use of your data to be secure. We follow strict procedures on how personal information is stored and used, and we also limit who sees it to help stop any unauthorised person getting hold of it.
1. Who we are and how to contact us
For the purposes of GDPR, This is The Big Deal Limited is the controller responsible for personal information processed by it.
Our contact details are:
Look After My Bills
Email: [email protected]
Telephone: 0333 000 8000
Our DPO's contact details are:
Email: [email protected]
3. What types of personal information we collect
Depending upon the way in which you use our website and the individual products and services you are looking to buy, we may obtain the following:
4. How we use personal information, the lawful grounds upon which we rely and why
5. How we collect personal information
We collect personal information from you when you interact or engage with our website including when you register an account with us or compare products or services via our website. We may also collect personal information from you when you talk to us on the phone, by post or online including via email, social media and mobile device apps. We may also engage with you and hence collect personal information from you if you choose to provide feedback or take part in any of our other market research initiatives, customer surveys or competitions, prize draws or promotions. Occasionally, we may also collect personal information about you from third parties or publicly available sources, as set out in section 4 above.
6. Third parties with whom we may exchange personal information
We may share personal information with or receive personal information from:
7. How our third parties may use personal information
We impose strict restrictions on the things that third parties may do with personal information that we give to them. For example, such third parties may process personal information that we give to them in order to:
8. What communications you may receive from us
The communications we send to our customers can be categorised broadly as "direct marketing communications" (which we send by email) and "service communications" (which we send by email and SMS).
Direct marketing communications
Service communications may be sent by SMS and email. We do not rely on consent to send these messages since they broadly comprise of communications which:
9. Sending personal information outside the European Economic Area (EEA)
We will only ever send personal information to providers outside the EEA if those providers are required to protect personal information in exactly the same way they would be required to protect personal information if they were based within the EEA. This means that we will only send personal information to a non-EEA country if:
10. How long we retain personal information
We may keep your personal information for up to six (6) years following the date on which we last provide our products or services to you or only for as long as is reasonably necessary thereafter in order to:
11. Data security
The security of personal information is extremely important to us and hence we have put in place appropriate security measures to protect personal information from being accidentally lost, used or accessed in an unauthorised way.
12. Your legal rights
Right of access
You have a right to know whether we are processing your personal information. If we are processing your personal information, you also have a right to request copies of your personal information that we are processing and certain further information, including the purposes of our processing and the recipients or categories of recipients to whom we have disclosed (or will disclose) your personal information.
Right to rectification
You have the right to require us to rectify or complete any inaccurate or incomplete personal information that we are holding about you.
Right to erasure
You have a right to ask us to erase your personal information. This is also known as the "right to be forgotten". We must erase your personal information following your request except in limited circumstances prescribed by law, such as where we need to retain your personal information in order to comply with a legal obligation or in order to establish, exercise or defend legal claims. In these circumstances, we will restrict our processing of your personal information by putting it "beyond use". This means that your personal information is deleted from our website and retained only in a separate and restricted database, where it will not be processed for any purpose other than as detailed above. Access to this database is managed by our DPO and is strictly limited.
Right to restriction of processing
You have a right to require us to restrict processing of your personal information where:
If we process your personal information with your consent or because it is necessary for us to do so in order to provide our service to you, you may require us to move, copy or transfer that personal information to you or another third party in a structured, commonly used and machine-readable format.
Right to object
You have a right to object to our processing of your personal information where we are processing that personal information on legitimate interest grounds. We will stop processing this personal information if you exercise your right to object unless there are overriding grounds upon which we may rely in order to continue that processing or unless that processing is necessary in order to establish, exercise or defend legal claims.
You also have a right to object to our processing of your personal information for direct marketing purposes. You can object to our processing of your personal information for direct marketing purposes by unsubscribing via the unsubscribe hyperlink in any direct marketing messages which we may send to you. We will stop processing your personal information for direct marketing purposes if you request us to do so.
Right to withdraw consent
If we process your personal information with your consent, you have a right to withdraw your consent at any time. If you withdraw your consent, we may be unable to continue to provide certain services to you but we will inform you if that is the case.
Our website uses "cookies" and other tracking technologies which are placed and stored on your computer hard drive or in the browser memory when you visit our website.
We use technical information gathered in this way for site management and security purposes and for:
You can find out what cookies we use and how to switch them off by clicking here.
You can complain to us or the Information Commissioner's Office at any time on telephone number 0303 123 1113 or https://ico.org.uk/.
However, we appreciate the chance to deal with your concerns so please do contact us in the first instance.
Last Updated June 2021